Refund Policy

Last updated: 14 November 2026

This Refund Policy explains when you can get your money back for a Premium or Premium Gold plan, and how to ask. Every video on DISCOVYX is free to watch, so please try the site before buying.

1. What you are paying for

Premium and Premium Gold are one-time payments for 30 days of access on your DISCOVYX account, paid in cryptocurrency through OxaPay. They do not renew automatically, so you are never charged again unless you choose to buy again. There is nothing to cancel.

2. When you get a refund

We refund your payment in full if:

• Your plan did not switch on. Your payment was confirmed, but your plan was still not active 24 hours later and we could not fix it after you contacted us.
• You paid twice. You were charged twice for the same plan by mistake, for example by paying the same invoice twice. We refund the extra payment, or add the time to your plan if you prefer.
• The plan's main benefit did not work. HD playback (Premium) or ad-free browsing (Gold) did not work for you for most of your 30 days because of a fault on our side, and we could not fix it within 3 days of your report. We refund the unused days.
• We close DISCOVYX or stop offering the plan while your plan is active. We refund the unused days.

3. When we do not give a refund

• You changed your mind after your plan switched on.
• You stopped using the site before the 30 days ended (unused days are not refunded, except in the cases above).
• A particular video was removed or is not available in HD. Videos come from third-party providers, and HD depends on what the provider supplies.
• Ads shown by a third-party player inside a video. These are outside DISCOVYX's control, including for Gold members.
• Your account was closed for breaking our Terms.
• The request is made more than 14 days after the payment, unless the problem is that your plan never switched on.

4. Payment problems with cryptocurrency

• Paid too little (for example because of network fees or rate changes): the plan may not switch on. Contact us and we will either help you complete the payment or refund what arrived.
• Paid too much: we refund the extra if it is more than the network fee to send it back, or add equivalent time to your plan if you prefer.
• Wrong coin, wrong network or wrong address: payments sent outside the OxaPay checkout, or on a network the checkout did not offer, may not be recoverable. We will try to help with OxaPay, but we cannot guarantee a refund.
• Expired invoice: if you paid after the checkout expired, contact us with the transaction ID and we will switch your plan on or refund the payment.

5. How to ask for a refund

Email [email protected] from the email address on your DISCOVYX account, or use the Support page. Please include:

• your order number (it is on your receipt email);
• the transaction ID (hash), if you have it;
• what went wrong;
• the wallet address where you want the refund sent, on the same coin and network you paid with.

We reply within 3 business days. Approved refunds are sent within 7 business days of approval.

6. How refunds are paid

Refunds are sent in the same cryptocurrency and on the same network you paid with, to the wallet address you give us. We refund the plan's price in US dollars at the time you paid, converted at the rate on the day we send the refund, minus the blockchain network fee for sending it. Because cryptocurrency prices change, the number of coins you get back may differ from the number you sent. When we refund unused days, the amount is the price divided by 30, times the number of days left.

When a refund is sent, the plan it covers ends.

7. Your legal rights

This policy does not take away any rights you have under the consumer law where you live. If the law gives you a right to a refund that is not described here, we will honour it.

8. Contact

Payment and refund questions: [email protected] or the Support page.

Related policies: Terms & Conditions · Privacy Policy