Support
Answers to common questions, and a form to reach us. We reply by email.
Common questions
I didn't get the verification email
Check your spam or promotions folder. If it isn't there, try logging in with your email and password: DISCOVYX sends a fresh verification link when the email isn't verified yet.
How do I reset my password?
Open Log in, type your email address and choose “Forgot password?”. Follow the link in the email to set a new password.
What do Premium and Premium Gold include?
Free viewers watch free videos in 480p. Premium unlocks members-only videos and HD up to 1080p, with ads. Premium Gold includes everything in Premium and turns DISCOVYX ads off. Each plan is a one-time payment for 30 days and does not renew automatically.
I paid but Premium isn't active yet
Crypto payments switch Premium on once the payment is confirmed, which usually takes a few minutes and can take longer when the network is busy. Refresh your profile page. If it still isn't active after an hour, send us a message below with the email you used and the payment ID from NOWPayments.
A video won't play
Close the player and open the video again. If it still doesn't start, try another browser or turn off any ad blocker for DISCOVYX. Report the video below if the problem stays.
How do I change my username?
Usernames are chosen when you sign up. Members who signed up before usernames existed are asked to pick one the first time they comment. To change an existing username, send us a message below.